FAQs

WHO IS THE PHOTOGRAPHER AT THE SUNSET SHOP?

All photos are photographed, owned, and copyrighted by Kristen M. Brown (me!). You can learn more about Kristen on the About page, and be sure to follow her sunset chasing adventures on Instagram @sambatothesea!

DOES KRISTEN SIGN THE PRINTS?

Prints are digitally signed on the front of the print and some are hand signed and stamped on the back of the print.

CAN I PURCHASE THE HIGH-RES IMAGE AND PRINT ON MY OWN?

We are humbled by this request, but we hold all rights to the usage of our images and they are protected by U.S. and international copyright laws. Any images on our site are protected under copyright and can NOT be used in any way without written consent of Samba to the Sea LLC.

WHAT TYPE OF PAPER WILL MY PHOTO BY PRINTED ON?

Prints are printed with a thin white border around the image on high-quality, archival lustre photo paper (Kodak Endura Professional Paper) and ready for you to frame! Standard Archival Value of 100 years in home display and 200 years in dark storage.

WHAT PRINT SIZE IS BEST FOR MY SPACE?

Too big, too small....and just right! Did you know there's a trick to determining what size artwork will look best hung on your wall? Yep, because there's nothing like buying a piece of artwork, hanging it on your wall, only to realize the proportions don't look right...or worse, it's way too small for the space...duoh!!!

The trick is the following...any piece of artwork that you would like to hang centered above a piece of furniture (i.e. couch, bed) should be minimum 2/3rds the width of the piece of furniture. Click here to read this great blog post for more!

DO YOU DO CUSTOM PRINT AND FRAMING SIZES?

Heck yes! We love working with our customers on custom prize size print and framing projects! If you already have an existing frame that's not a standard size or a unique sized space where you'd like to hang a print, please contact us to get started on your custom print project!

I JUST COMPLETED MY ORDER. WHAT HAPPENS NEXT?

Print only orders: Please allow up to 5 business days for your print order to be printed and shipped. To expedite your order, please contact us.

Print + Frame orders: Please allow 5-7 business days for the image to be printed, framed, and shipped. To expedite your order, please contact us.

CAN I GET MY ORDER EXPEDITED?

We work hard to get orders out the door fast. However we do accept rush orders and can rush shipping for an additional cost. Please contact us at to see if we can help you with your urgent custom printing and/or framing project.

WHAT KIND OF FRAMES ARE YOU USING?

The frames are of the highest quality, produced by manufacturers here in the U.S.A. We would not settle for anything less and neither should you. To protect your art over time, the frame is sealed with a custom, kraft paper 3/16 foam backing and fitted with either a sawtooth hanger, sturdy wire, or dual-nail hanging system depending on the size of the frame.

WHAT TYPE OF GLASS DO YOU USE?

We use framing acrylic. Acrylic offers the beautiful clarity of the finest picture frame glazing at half the weight of glass and many times the impact resistance. It is the preferred material for larger framed art and provides the safety warranted in high traffic areas. It is the ideal glazing material for museums, galleries, and homes.

WHY IS ADDING A MAT MORE EXPENSIVE?

Effectively, the cost of adding a custom mat bumps you up 1 size e.g. 8x10 print + mat = 11x14 framed print.

The mats we use are completely archival: 4-ply, acid-free and containing a white core. This means they don't come cheap, but that’s not all you pay for when you add a mat. When you add a mat you are making your entire piece larger, up to the next size. This will make your walls happier, but it also means we use more frame moulding, more acrylic, more packaging, and more of every other material in your custom frame.

HOW DO I CARE FOR MY FRAME?

To clean your framed piece, follow these dos and don’ts:

DO remove dust by blowing on it.
DO NOT use your hand or a dry cloth to remove dust.
DO clean by using a small amount of mixture of mild soap or detergent and lukewarm water. Use a clean, soft cloth or sponge. Dry by blotting gently with a lint-free cloth. Instead of soap, you can also use a cleaner designed for acrylic surfaces.
DO NOT use a household cleaner like Windex or products that contains ammonia.
DO NOT use any abrasive material while cleaning your (plexi)glass, it can scratch the surface.

HOW ARE THE SHIRTS MADE? WHAT ARE THEY MADE OF?

Each shirt is made sustainably and responsibly as it is custom made to order, meaning that your shirt is made just for you (or a gift for your sunset chaser BFF!!!). Please refer to the details in each tee listing for materials -- most are 99% combed + ring-spun cotton and 1% polyester.

WHAT IS YOUR RETURN POLICY?

*If you're having a hard time picking which print(s) to bring home with you, I'm stoked to offer sample prints! I know how hard it can be with so many pretty prints to pick from here at The Sunset Shop -- true story, it once took me 3 hours to pick new prints for surf casita in my tropical home base of Costa Rica.

So what are sample prints? Sample prints are smaller sized 4"x6" prints, perfect to help you physically see my prints in your space -- like how you would sample paint colors on your wall! Pick between 2-5 sample prints of your favorite photos here at The Sunset Shop. Click here to find out more about the sample print packs.

Returns for print + puzzle orders: Your print or photo puzzle is custom ordered just for you. As a result, all orders are final as soon as they are placed. We can only accept exchanges if your print or photo puzzle is damaged upon arrival. If your order arrives in such a condition, please contact us and let us know immediately. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the shipping company on your behalf, and reprint the print or photo puzzle for you.

Returns for framed print orders: Every frame is custom which means it is made specifically for you. That means that the frame will not work with anyone else’s piece. As a result, all orders are final as soon as they are placed. We can only accept exchanges if your frame was made incorrectly or damaged upon arrival. If your order arrives in such a condition, please contact us and let us know immediately. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the courier company on your behalf, and reprint the print for you.

For postcard + notecard orders: Returns will be accepted within one week. You are responsible for paying return postage. Products must be free of stains and any sign of wear and tear. If item is returned damaged, soiled, or missing attached tags, item will not be returned. Return postage insurance and tracking is highly recommended.

For tee orders: Each shirt is custom made per order and therefore only exchanges are accepted. Please refer to the size charts before you order to ensure fit before ordering. Exchanges will be accepted within one week of receipt of tee and you are responsible for paying postages. Products must be free of stains and any sign of wear and tear. If item is returned damaged, soiled, or missing attached tags, item will not be exchanged. Return postage insurance and tracking is highly recommended. If item arrives to you damaged, we will happily process a refund or exchange -- please contact us within three days of receipt of shirt with photos of damage.

WHAT IF THE COLOR OF THE PRINT OR PRODUCT LOOKS DIFFERENT FROM THE COLOR OF THE IMAGES ON THE WEBSITE?

The color settings and the type of your computer monitor, tablet, or phone screen that you use to view your image have an influence on the perception of how your image should look. You should be aware that images viewed in the majority of web browsers are not color accurate, and that prints may look slightly different. There is also a variation between different paper types. If precise colors are important for you, you should contact us for more information before placing your order. As we cannot guarantee the accuracy of your monitor, we will not accept color reproduction as a valid reason for return.

HOW DO YOU SHIP AND DO YOU PROVIDE SHIPPING INSURANCE?

For print orders, we use USPS, UPS, and FedEx which all provide a base level of insurance. Once your order ships a tracking number will be sent.

For print + frame orders, we use FedEx which provides a base level of insurance up to $100 plus the cost of the frame. Additional coverage is available upon request for an additional fee. Once your order ships a tracking number will be sent.

For postcard/notecard + desktop calendar orders, depending on the size of your order, we use USPS Priority Mail shipping which includes insurance up to $50. Once your order ships a tracking number will be sent.

For puzzle + tee orders, our puzzle maker and t-shirt embroider ships either FedEx, UPS or USPS. Once your order ships a tracking number will be sent.

If you have more specific questions, feel free to contact us.

WHERE DO YOU SHIP?

For print orders, we're able to print and ship to the United States, Canada, Costa Rica, Australia, United Kingdom, European Union, Japan, and beyond! If you're ordering a print with a delivery address that is not in the US, Canada, or Costa Rica, please contact us before you place your order to make sure your print order is processed properly. When possible, prints are printed and shipped within the country of the print's delivery address -- this enables us to not only support a local business, but also expedites delivery by shipping domestically.

For print + frame orders, we ship for free to the continental United States. We can ship internationally, APO and PO boxes upon request please email us at thesunsetshop@sambatothesea.com for a quote. Due to the complex nature of shipping internationally, if you'd like to order a print and are located outside of the US, please contact us so we can get you a shipping quote -- we also are more than happy to ship to your freight forwarder of choice!

For postcard/notecard + puzzle + tee + desktop calendar orders, we ship within the United States. International orders are responsible for customs tax. For international orders, please contact us for a shipping quote.

DO YOU HAVE A REWARDS CLUB OR REFERRAL PROGRAM?

Yes! Check out all the info our program, The Sunset Club!

WHAT IS THE SUNSET CLUB? IS IT FREE TO JOIN?

The Sunset Club is The Sunset Shop's rewards program! Click here to learn more. And yes, it's absolutely free to join -- we'd love to have you!

HOW CAN I SIGN UP TO COMPLIMENTARY PRINTS AND RECEIVE SUNSET MAGIC IN MY INBOX EVERY #FELIZFRIDAY?

It's easy! Sign up here!

If you don’t see your question answered here, please contact us and we'll be happy to help!

You can contact us via email (thesunsetshop at(@) sambatothesea.com) or our physical mailing address listed here.

P.S. Did you know that every purchase gives back to help keep Mother Nature magical?

As a proud member of 1% for the Planet, every purchase helps support this amazing environmental non-profit organization. Click here to learn more!

1% for the Planet proud member Samba to the Sea + The Sunset Shop.

Currency